kx98's Privacy Policy
Your personal information is very important to us. Read this policy for details on how kx98 collects, uses, and keeps your information secure.
Introduction & Purpose of This Policy
kx98 is a safe and reliable online gaming platform that provides users in Bangladesh with a high-quality gaming experience. The privacy and protection of your personal information is our highest priority.
This privacy policy ("Policy") describes how kx98 ("we", "our", or "Platform") collects, uses, stores, and shares your ("you" or "user") personal information with third parties. This policy applies to our website, applications, and all related services.
By using kx98's services, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, you are requested to refrain from using our services.
What Information We Collect
Information You Provide Directly
When you register with kx98 or contact us, you voluntarily provide the following information:
- Full name and date of birth
- Email address and contact details
- Mobile number
- Documents required for identity verification
- Payment information (bKash, Nagad, or Rocket number)
- Account password (in encrypted form)
Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device information
- Browser type and version
- Operating system information
- Logs of pages visited and timestamps
- Information from cookies and similar tracking technologies
- Records of gaming activity and transaction history
Important: We only collect information that is necessary to provide and improve our services. We do not collect unnecessary information.
How Your Information Is Used
kx98 uses your personal information for the purposes listed below:
3.1 Account Management & Service Delivery
- Creating, verifying, and managing your account
- Confirming your identity and preventing fraud
- Processing deposit and withdrawal transactions
- Maintaining gaming history and balance
3.2 Customer Support
- Resolving your questions and complaints
- Providing support via live chat and email
- Maintaining support ticket history
3.3 Platform Improvement & Security
- Improving service quality and adding new features
- Detecting fraud, money laundering, and illegal activity
- Ensuring platform security
- Monitoring responsible gaming
3.4 Communication & Notifications
- Sending important account-related notifications
- Informing you about changes to policies
- Letting you know about relevant promotional offers (with your consent)
Information Sharing with Third Parties
kx98 never sells your personal information to third parties for commercial purposes. However, information may be shared to a limited extent in the circumstances listed below:
4.1 Service Providers
We work with trusted third-party service providers who assist us in carrying out authorized tasks — such as payment processing, technical support, and fraud detection. These providers may only use information for specified purposes and are required to comply with our privacy standards.
4.2 Legal Obligations
We may provide relevant information to authorities to comply with legal requirements or court orders, or to assist in investigations related to suspected illegal activity.
4.3 Business Transfers
In the event of a company merger, acquisition, or asset sale, user information may be transferred. However, we will notify you before any such change takes place.
Cookies & Tracking Technologies
kx98's website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that hold information about your visit.
Essential Cookies
Essential for the core functionality of the platform. Maintaining login sessions and ensuring security.
Analytics Cookies
Used to understand how users interact with the site, which helps improve our services.
Preference Cookies
Remembers your language preference and other settings so you do not have to reset them each time.
Security Cookies
Used to detect fraud and unauthorized access, and to ensure account security.
You can disable cookies from your browser settings, but this may affect some functionality of the platform.
Data Protection & Security Measures
kx98 uses industry-standard technology and practices to protect your personal information. Our security framework is described below:
- SSL Encryption: All data transmission between your browser and our servers is protected by SSL (Secure Sockets Layer) encryption.
- Password Hashing: Your password is never stored directly — strong cryptographic hashing algorithms are used.
- Access Controls: Access to your information is restricted to authorized staff only, who are granted access on a need-to-know basis.
- Regular Security Reviews: Our systems and processes are reviewed through regular security assessments.
- Data Backups: Regular encrypted backups of your information are stored on secure servers.
Although we take the highest security measures, complete security on the internet cannot be guaranteed. You are also responsible for keeping your account password confidential.
Data Retention Period
kx98 retains your personal information for as long as your account is active or as needed to provide services. The following factors are considered when determining the retention period:
- Even after your account is closed, certain records must be kept for a set period due to legal obligations.
- Records of financial transactions may be retained for several years after account closure.
- Relevant information is retained until any legal claims or disputes are resolved.
- Unnecessary information may be deleted at your request, provided it does not conflict with legal obligations.
Your Rights & Options
You have the following rights regarding your personal information, and we respect these rights:
To exercise any of the above rights, please contact our support team. We will respond to your request as quickly as possible.
Protection of Minors' Information
kx98's services are strictly for individuals aged 21 or older. We do not intentionally collect or process personal information from anyone under the age of 21.
We follow an age verification process at the time of registration. If we become aware that information from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed.
If you believe that a minor's information is present on our platform, please contact us immediately at [email protected].
Policy Changes & Updates
kx98 reserves the right to change or update this privacy policy at any time. If significant changes are made to the policy, we will notify you in the following ways:
- A notification will be sent to your registered email
- A notification will be displayed when you log in to the platform
- The "Last Updated" date on this page will be updated
Continued use of kx98 after any changes will be considered as your acceptance of the updated policy. You are advised to review this page regularly.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We provide support in Bengali and English 24 hours a day, 7 days a week.
We treat all privacy-related requests with due importance and aim to provide a resolution as quickly as possible.